Private Teaching Studio Policies

Regular lessons

Scheduling

  • For most students, I recommend weekly half-hour sessions.  Students who demonstrate consistent work habits and proficiency may benefit from weekly full-hour sessions; I am happy to discuss this possibility if it appeals to the student.
  • If you are unable to commit to a weekly appointment time, I do accept requests for “ad hoc” lessons.  See below for details.
  • Once your lessons have been scheduled, they will appear on my online Lesson Calendar, accessible under the “Teaching” menu under “Housekeeping > Lesson Calendar.”  As an additional convenience, the morning before each scheduled lesson, my website will send an email to confirm your appointment.

Schedule adjustments & cancellations

  • I will assume that our lessons will continue at their regular interval (e.g., every Wednesday at 6:00 PM) unless I receive notification from you by email about the need for an adjustment.  If I receive such a notification before the 1st day of the month containing the lesson in question, I will consider the change an “adjustment” rather than a “cancellation,” and that month’s invoice will be adjusted accordingly.
  • If you discover after the first of the month that illness or other conflict will prevent you from attending a scheduled lesson, please send me an email as soon as possible so that I can offer the vacant time slot to other students.  Please do not attempt to cancel a lesson by text message, phone call, verbally, etc., without also following up with an email.  Changes received after the 1st of the month are considered “cancellations.”
  • I am happy to offer alternative lesson times to replace cancelled lessons whenever possible, but be aware that my schedule does not often allow for much flexibility.
  • A student who develops a pattern of frequent cancellations may be asked to release her regular lesson time and switch to an “ad-hoc” lesson arrangement, as described below.
  • My professional schedule does occasionally create conflicts with regularly scheduled student sessions; in these instances I do all in my power to arrange for acceptable alternate lesson times, usually finalizing such arrangements several weeks in advance of the conflict.
  • If I need to cancel or reschedule a lesson due to inclement weather or other unforeseen circumstances, I will make every reasonable effort to contact you as early as possible.

Spring Studio Showcase

Every spring I schedule an event I lovingly call the “DMGS3“: The David M. Glasgow Spring Studio Showcase, usually in mid-April.  You can read more about that event here, but in brief:

  • Students are encouraged, but not required, to perform at the DMGS3.
  • I coordinate with students and their parents in early spring to determine what repertory they’ll perform.
  • The event itself is, as one recent attendee described it, “a real production!”  I prepare keepsake programs including student biographies and repertory, invite area instrumentalists to accompany voice students, and hire professional videographers to document the event (so parents don’t need to watch their children through a smartphone screen!).  Nursery care is also available for younger siblings and guests, on request.
  • Attendance at the event is free, and students are encouraged to invite family and friends to attend, but I add a small “Showcase Subsidy” to the monthly invoice for students who perform to help offset the costs of the event.

Discontinuing lessons

  • When the time comes for you to discontinue studies with me, just let me know—preferably at least a month prior to the date of your last lesson, so that I can begin to make your lesson time available to other students.  I’ll remove future appointments from my calendar, and will refund any fees paid for lessons you won’t be taking.  (I usually send money via PayPal or Venmo, but if you prefer an old-fashioned paper check I can make that happen too.)

Ad hoc lessons

  • Ad-hoc and non-weekly lessons and coaching sessions are sometimes available, based upon cancellations and gaps in my regular schedule.  You can view available time slots for ad-hoc sessions on this page, also accessible from the “Contact” menu under “Schedule an Ad-Hoc Lesson.”  
  • Payment must be received in advance of non-weekly sessions, either by submitting payment online or by providing payment in person at the time of the session. A $5.00 late payment surcharge will be added to the fee for any ad hoc session not received prior to the session.

Website logins

  • To manage my invoicing and payment, I use Freshbooks, a wonderful service that not only streamlines my accounting but also maintains online records accessible by each client.  By visiting davidmglasgow.freshbooks.com you can review the details and status of any invoice I’ve sent you since January of 2014.  (You should have received an email invitation with login information when I first set you up in the system, but you can always click the “Forgot your username or password?” link, or contact me directly, to regain access.)  In general, each household has one account at my Freshbooks site, regardless of the number of siblings, etc., who study with me.
  • I may also invite you to log into my main website, davidmglasgow.com, in order to access co-curricular resources, including those I’ve uploaded specially for you onto “Your Page.”  Each student will have their own login for this purpose (e.g., two siblings will have different user IDs on this site), and this is a separate login from your Freshbooks login.  Of course, you may certainly choose to use the same password in both locations if you like.  Just let me know if you have difficulty locating the “change password” function on either site.

Billing & Payment

  • During the last week of each month, you will receive an emailed Lesson Schedule & Invoice from Freshbooks that details all lessons scheduled for the coming month, along with any music purchases and other expenses that may have been added to your account over the previous month.  (Most account-related emails will come from maildelivery@freshbooks.com, so please add this address to your spam filter’s whitelist.)
  • I recommend that you confirm on receipt that all scheduled lessons appear on your personal calendar, and notify my by email immediately of any conflicts so that the invoice can be adjusted.
  • Once you have confirmed that your invoice is correct, you may submit payment online or by other means; see my Payment Page, available in the Contact menu under “Send a Payment,” for details.
  • For students whose account is current (i.e., no overdue invoices), cancelling a lesson by email at least 24 hours prior to the appointment will credit the fee for that lesson toward the next month’s invoice.

Overdue invoices

  • Your lesson reservation represents time during which I am unable to schedule other paying work, and the lost income that results from cancelled lessons can make it difficult for me to stay current on my own financial obligations.  For this reason, payment for regular (i.e., not “ad-hoc”) invoices is due on or before the first day of the month.  An invoice is considered past-due if has not been paid in full by midnight on the invoice date.
  • Effective January 1, 2017, lesson cancellation credits will not be issued to students with past-due invoices.
  • If any unpaid balance remains on the 15th day of the month, Freshbooks will send you a courtesy reminder.
  • A late payment fee of 18% APR will be added to any balance still outstanding 30 days past the due date, and compounded every 30 days thereafter.
  • If an outstanding balance remains on an invoice after 60 days, I will send a paper copy of the invoice by US Mail.  The paper invoice will include an additional fee for postage and handling, above and beyond the previous balance.
  • Failure to bring an invoice current after 60 days may result in third-party collection activity and corollary additional fees.

Life happens

You and I both have lives outside of our music studies.  If I find that the practices described above need to change, I will do my best to let you know of those changes.  If you find you’re having trouble with any aspect of this document, please ask for a few moments to talk about your concerns.  I want to do all I can to help you make music you love to make!

That said, thanks for taking the time to slog through all of these details.  Of course, don’t hesitate to let me know if I can clarify anything for you, now or in the future.  I appreciate the opportunity to work with you!